Shipping Policy

At thelovelyroad, a brand under Film Streams Inc, we take pride in offering clear, transparent, and reliable shipping services for all authorized Nike and Air Jordan products available on our site. We’ve designed this policy to ensure that our customers in the United Kingdom understand every aspect of their order’s journey—from the moment it’s placed to the moment it arrives at their doorstep. Our goal is to provide an outstanding shopping experience that respects both your time and your trust.

Order Processing Times

  • Processing Window: Our primary warehouse is located in Hong Kong, and we process orders Monday through Friday, between 9:00 AM and 5:00 PM (Hong Kong Time), excluding major Hong Kong public holidays.
  • Processing Duration: It typically takes about 2 to 4 business days after placing your order for us to verify payment details, confirm product availability, conduct quality checks, and prepare your items for shipment.
  • Stock Verification: Since all our products are authorized Nike and Air Jordan shoes, we take extra care during processing to ensure authenticity and quality. If any unexpected inventory issues arise, we will contact you promptly to discuss alternative product recommendations or arrange a full refund.

Shipping Carriers & Services

  • Trusted Carriers: Once your order has passed our internal checks, it will be shipped using one of our reputable international shipping partners. We work with carriers experienced in delivering to the United Kingdom to ensure a smooth and reliable experience.
  • Carrier Selection: We select the most appropriate carrier based on factors such as your location within the UK, order size, and current carrier performance. While we do not allow customers to choose a specific carrier at checkout, rest assured that we always strive to provide the fastest, most reliable method available.

Shipping Times & Delivery Estimates

  • United Kingdom Shipping Only: Currently, we exclusively ship to addresses within the UK. We do not offer international shipping outside of the United Kingdom at this time.
  • Standard Delivery Window: Estimated shipping time generally ranges from 7 to 15 business days (Monday through Friday, 9:00 AM to 5:00 PM Hong Kong Time) after your order has completed processing.
  • Potential Delays: Please note that certain factors—such as peak holiday periods in either Hong Kong or the UK, customs clearance processes, inclement weather, or carrier-related issues—may extend delivery times. If we anticipate any delays, we will notify you via email as soon as possible.

Shipping Fees & Thresholds

  • Free Shipping: We are pleased to offer free standard shipping on all orders over £199 (before taxes and applicable discounts).
  • Flat Rate Shipping Fee: Orders under £199 will incur a flat shipping fee of £7.99. This fee will be clearly displayed at checkout before you confirm your purchase.
  • No Hidden Costs: Apart from applicable taxes and the stated shipping fee for orders under £199, we do not impose additional handling charges.

Value-Added Tax (VAT)

  • Applicable Rate: We charge the applicable VAT on all orders as required by UK law. The VAT amount will be calculated and displayed at checkout based on your shipping address.
  • Compliance: We adhere to all relevant UK tax regulations and ensure that VAT is correctly applied to your order.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a confirmation email containing tracking details. This typically includes a tracking number and a link to the carrier’s website, allowing you to monitor your shipment’s progress.
  • Real-Time Updates: We encourage you to use the tracking information provided. If you have any questions or need assistance interpreting tracking updates, please reach out to our customer service team at contact@thelovelyroad.com.

Delivery Issues & Exceptions

  • Missed Deliveries: If you are not available at the time of delivery, the carrier may attempt a redelivery, leave a notice, or place the package in a secure location. If multiple delivery attempts fail, the package may be returned to us. In such instances, we will contact you to arrange a reshipment or issue a refund for the product cost (minus the original shipping fee, if applicable).
  • Incorrect Addresses: It is the customer’s responsibility to provide a complete and accurate UK shipping address at checkout. If an incorrect or incomplete address leads to delivery issues, additional shipping fees may apply to reship the order.
  • Carrier Delays: On rare occasions, shipments may be delayed beyond our estimated delivery windows due to factors beyond our control. While we will make every effort to resolve such delays, we appreciate your patience and understanding.

Damaged, Lost, or Stolen Packages

  • Damaged Items: If your order arrives damaged, please email us within 48 hours at contact@thelovelyroad.com with clear photographs of the damage and packaging. We will work with you to find a suitable resolution, which may include a replacement or a full refund, depending on product availability.
  • Lost Packages: If your package is marked as delivered but you cannot locate it, we recommend checking with neighbors or your building’s management. If the package cannot be found, please contact us as soon as possible. We will collaborate with the carrier to investigate and, if confirmed lost, may arrange for a replacement or issue a refund.
  • Stolen Deliveries: Unfortunately, package theft can occur. If you suspect your package has been stolen, please file a police report and then contact us for support. While we cannot guarantee replacements in all such cases, we will review each situation carefully and do our best to assist.

Returns & Exchanges

  • Eligibility: If you are unsatisfied with your purchase, we welcome returns or exchanges under our Return & Exchange Policy (detailed separately on our website). Generally, items must be returned in their original condition, unworn, and in the original packaging within the specified return window.
  • Return Shipping: Unless otherwise stated, customers are responsible for return shipping costs. If you received a damaged or incorrect item, we will cover return shipping and work to provide a swift resolution.

Compliance with Google Shopping Policies

  • Accuracy & Transparency: In line with Google Shopping guidelines, we provide accurate shipping times, costs, and tax details, ensuring you have all the information needed to make an informed purchase.
  • Honest Communication: Should any changes to our shipping policy occur, we will update our website accordingly to maintain clear and honest communication.

Contact Us

For any questions or concerns about this Shipping Policy, please feel free to reach out. Your satisfaction is our priority, and we are here to guide you every step of the way.

Contact Information:

Film Streams Inc | thelovelyroad
15 Coronation Road, Dephna, London NW10 7PQ, United Kingdom
Email: contact@thelovelyroad.com

Thank you for choosing thelovelyroad for your Nike and Air Jordan footwear. We appreciate your trust and will continue striving to deliver a seamless, reliable shipping experience every time you shop with us.