Refund & Replacement

At thelovelyroad, a brand owned and operated by Film Streams Inc, we strive to ensure that you are fully satisfied with your purchase of our authorized Nike and Air Jordan footwear. We understand that sometimes you may need to return an item or request a refund, and our goal is to make this process as transparent, fair, and stress-free as possible. In keeping with Google Shopping guidelines, we have outlined our policies below so that you have all the information you need to make informed decisions.

Eligibility for Returns

• 30-Day Return Window: You have up to 30 calendar days from the date of delivery to initiate a return request. After this period, we regret that we cannot accept your return, except in cases related to manufacturer defects or other extraordinary circumstances.
• Condition of Items: To be eligible for a return, products must be unworn, unused, unaltered, and in their original packaging. This includes any accompanying shoe boxes, labels, tags, accessories, and protective materials. Items with signs of wear, damage that is not manufacturer-related, or missing components may not qualify for a full refund.
• Proof of Purchase: We may require a valid proof of purchase, such as your order confirmation email, packing slip, or order number. This step ensures that we can properly process your return and expedite your refund.

Initiating a Return

• Contact Us First: Before sending anything back, please contact our team at contact@thelovelyroad.com to request a Return Authorization (RA) number. This step allows us to track your return and process it efficiently.
• Clear Instructions: Once your request is approved, we will provide detailed instructions on how and where to send the product. Please ensure that the RA number is clearly noted on or within the return package.
• Return Shipping Costs: Unless your return is due to a defect, incorrect product received, or damage sustained during transit, you may be responsible for covering the return shipping costs. We recommend selecting a shipping method with tracking and insurance, as we cannot be held liable for packages lost or damaged in return transit.

Processing Your Return & Refund

• Inspection Period: Upon receiving your returned product, our quality assurance team will carefully inspect the item’s condition to ensure it meets the eligibility criteria. This inspection typically takes 2-3 business days.
• Refund Timeline: Once your return is approved, we will issue a refund within 2-5 business days. Please note that the actual time for funds to appear in your account may vary depending on your payment provider.
• Refund Methods: All refunds will be issued to the original form of payment, whenever possible. If, for some reason, we are unable to refund using your initial payment method, we will contact you to make alternative arrangements.
• Partial Refunds and Restocking Fees: In cases where returned items show signs of use, missing accessories, or other non-qualifying conditions, we may grant a partial refund. If a restocking fee is applied, we will clearly communicate this before processing the refund.

Exchanges

• Product Availability: If you wish to exchange your purchase for a different size or style of the same product and inventory permits, we will do our best to accommodate this request. In such instances, we may require you to complete a return for the original product and place a new order for the desired replacement.
• Smooth Exchange Process: Reach out to us at contact@thelovelyroad.com if you would like to explore exchange options. Our customer support team will guide you through the necessary steps.

Damaged or Lost Items

• Damaged Products on Arrival: If your order arrives visibly damaged, please retain all packaging materials and take clear, well-lit photographs of both the item and its packaging. Contact us at contact@thelovelyroad.com within 48 hours of delivery. We will review your case and determine the best solution—this may include a refund, exchange, or replacement at no additional cost to you.
• Lost Shipments: If your shipment is marked as delivered but you have not received it, please confirm the shipping address and check with neighbors or your building management. If the package cannot be located, contact us as soon as possible. We will initiate an investigation with the carrier. Upon confirmation that the package was lost during transit and not deliverable, we will consider a replacement or a refund, depending on product availability and circumstances.

Authenticity & Quality Assurance
We take pride in offering only authorized Nike and Air Jordan shoes. Our quality assurance process ensures that each pair meets stringent standards of authenticity and craftsmanship. If you believe the product you received is not as described or lacks authenticity, please reach out to us immediately. We will work closely with you to resolve such concerns, including providing refunds or exchanges if warranted.

Compliance with Google Shopping Policies

• Accurate Information: We are committed to providing clear, honest, and accurate details about our products, including their condition, price, return windows, and eligibility criteria. This commitment reflects our adherence to Google Shopping policies, ensuring a reliable and transparent experience for our customers.
• Consistent Updates: Should any changes occur in our policies or procedures, we will promptly update this page. We encourage you to review our policy periodically to remain informed.

Customer Support & Communication
Our dedicated support team is here to assist at every stage of your shopping experience. If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to reach out:

Contact Information:
Film Streams Inc | thelovelyroad
614 Folkstone Ave
San Mateo, California, 94402, United States
Email: contact@thelovelyroad.com

Your satisfaction matters to us, and we appreciate your trust in thelovelyroad. We will continue working diligently to ensure that shopping for your favorite Nike and Air Jordan footwear is a positive, dependable, and enjoyable experience.