Air Jordan 4 Retro ‘Pale Citron’
Original price was: $417.00.$169.00Current price is: $169.00.
Style Code: 308497-116
Product Type: Air Jordan 4
At thelovelyroad, a brand under Film Streams Inc, we pride ourselves on providing clear, transparent, and reliable shipping services for all authorized Nike and Air Jordan products available on our site. We’ve designed this policy to ensure that our customers understand every aspect of their order’s journey—from the moment it’s placed to the moment it arrives at their doorstep. Our goal is to offer an outstanding shopping experience that respects both your time and your trust.
Order Processing Times
- Processing Window: We process orders Monday through Friday, between 9:00 AM and 5:00 PM (Pacific Time), excluding major U.S. holidays.
- Processing Duration: Typically, it takes about 2 to 4 business days after your order is placed for our team to verify payment details, confirm product availability, conduct quality checks, and prepare your items for shipment.
- Stock Verification: As all our products are authorized Nike and Air Jordan shoes, we take extra care during processing to ensure authenticity and quality. Should any unexpected inventory issues arise, we will reach out promptly to discuss possible solutions, including alternative product recommendations or a full refund.
Shipping Carriers & Services
- Trusted Carriers: Once your order has passed our internal checks, it will be shipped using one of our reputable shipping partners: FedEx, UPS, or USPS.
- Carrier Selection: We select the most appropriate carrier based on factors like your location, order size, and current carrier performance. While we do not allow customers to choose a specific carrier at checkout, rest assured that we always aim to provide the fastest, most reliable method available.
Shipping Times & Delivery Estimates
- Domestic Shipping Only (U.S.): At this time, we exclusively ship within the United States, including all 50 states. We do not offer international shipping options.
- Standard Delivery Window: Our estimated shipping time ranges from 7 to 15 business days (Monday through Friday, 9:00 AM to 5:00 PM PT) after order processing is complete.
- Potential Delays: Please note that certain factors—such as peak holiday seasons, inclement weather, or carrier-related issues—may extend delivery times. If we anticipate any delays, we will notify you via email as soon as possible.
Shipping Fees & Thresholds
- Free Shipping: We are pleased to offer free standard shipping on all orders over $199 (before taxes and applicable discounts).
- Flat Rate Shipping Fee: Orders under $199 will incur a flat shipping fee of $7.99. This fee will be clearly displayed at checkout before you confirm your purchase.
- No Hidden Costs: Apart from applicable taxes and the stated shipping fee for orders under $199, we do not impose additional handling charges.
Sales Tax
- Applicable Rate: We charge a 5% sales tax on all orders, as required by law. The tax amount will be calculated and displayed at checkout based on your shipping address.
- Compliance: We adhere to all relevant U.S. tax regulations and ensure that taxes are correctly applied to your order.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive a confirmation email containing tracking details. This will typically include a tracking number and a link to the carrier’s website, allowing you to monitor your shipment’s progress.
- Real-Time Updates: We encourage you to use the tracking information provided. If you have any questions or need assistance interpreting tracking updates, please reach out to our customer service team at contact@thelovelyroad.com.
Delivery Issues & Exceptions
- Missed Deliveries: If you are not available at the time of delivery, the carrier may attempt a redelivery, leave a notice, or place the package in a secure location. If multiple delivery attempts fail, the package may be returned to us. In such cases, we will contact you to arrange a reshipment or issue a refund for the product cost (minus the original shipping fee, if applicable).
- Incorrect Addresses: It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If an incorrect or incomplete address leads to delivery issues, additional shipping fees may apply to reship the order.
- Carrier Delays: On rare occasions, shipments may be delayed beyond our estimated delivery windows due to factors beyond our control. While we will make every effort to resolve such delays, we appreciate your patience and understanding.
Damaged, Lost, or Stolen Packages
- Damaged Items: If your order arrives damaged, please email us within 48 hours at contact@thelovelyroad.com with clear photographs of the damage and packaging. We will work with you to find a suitable resolution, which may include a replacement or a full refund, depending on product availability.
- Lost Packages: If your package is marked as delivered but you are unable to locate it, we recommend checking with neighbors or your building’s management first. If the package cannot be found, please contact us as soon as possible. We will collaborate with the carrier to investigate the situation and, if confirmed lost, may arrange for a replacement or issue a refund.
- Stolen Deliveries: Unfortunately, porch piracy and theft are risks in certain areas. If there is evidence that your package was stolen, please file a police report, then contact us for support. While we cannot guarantee replacements in all such cases, we will carefully review each situation and do our best to assist.
Returns & Exchanges
- Eligibility: If you are unsatisfied with your purchase, we welcome returns or exchanges under our Return & Exchange Policy (detailed separately on our website). Generally, items must be returned in their original condition, unworn, and in the original packaging within the specified return window.
- Return Shipping: Unless otherwise stated, customers are responsible for return shipping costs. If you received a damaged or incorrect item, we will cover return shipping and work to provide a swift resolution.
Compliance with Google Shopping Policies
- Accuracy & Transparency: In line with Google Shopping guidelines, we provide accurate shipping times, costs, and tax details, ensuring that you have all the information needed to make an informed purchase.
- Honest Communication: Should any changes to our shipping policy occur, we will update our website accordingly to maintain clear and honest communication.
Contact Us
For any questions or concerns about this Shipping Policy, please feel free to reach out. Your satisfaction is our priority, and we are here to guide you at every step.
Contact Information:
Film Streams Inc | thelovelyroad
614 Folkstone Ave
San Mateo, California, 94402, United States
Email: contact@thelovelyroad.com
Thank you for choosing thelovelyroad for your Nike and Air Jordan footwear. We appreciate your trust and will continue striving to deliver a seamless, reliable shipping experience every time you shop with us.
Refund & Replacement
At thelovelyroad, a brand owned and operated by Film Streams Inc, we strive to ensure that you are fully satisfied with your purchase of our authorized Nike and Air Jordan footwear. We understand that sometimes you may need to return an item or request a refund, and our goal is to make this process as transparent, fair, and stress-free as possible. In keeping with Google Shopping guidelines, we have outlined our policies below so that you have all the information you need to make informed decisions.
Eligibility for Returns
- 30-Day Return Window: You have up to 30 calendar days from the date of delivery to initiate a return request. After this period, we regret that we cannot accept your return, except in cases related to manufacturer defects or other extraordinary circumstances.
- Condition of Items: To be eligible for a return, products must be unworn, unused, unaltered, and in their original packaging. This includes any accompanying shoe boxes, labels, tags, accessories, and protective materials. Items with signs of wear, damage that is not manufacturer-related, or missing components may not qualify for a full refund.
- Proof of Purchase: We may require a valid proof of purchase, such as your order confirmation email, packing slip, or order number. This step ensures that we can properly process your return and expedite your refund.
Initiating a Return
- Contact Us First: Before sending anything back, please contact our team at contact@thelovelyroad.com to request a Return Authorization (RA) number. This step allows us to track your return and process it efficiently.
- Clear Instructions: Once your request is approved, we will provide detailed instructions on how and where to send the product. Please ensure that the RA number is clearly noted on or within the return package.
- Return Shipping Costs: Unless your return is due to a defect, incorrect product received, or damage sustained during transit, you may be responsible for covering the return shipping costs. We recommend selecting a shipping method with tracking and insurance, as we cannot be held liable for packages lost or damaged in return transit.
Processing Your Return & Refund
- Inspection Period: Upon receiving your returned product, our quality assurance team will carefully inspect the item’s condition to ensure it meets the eligibility criteria. This inspection typically takes 2-3 business days.
- Refund Timeline: Once your return is approved, we will issue a refund within 2-5 business days. Please note that the actual time for funds to appear in your account may vary depending on your payment provider.
- Refund Methods: All refunds will be issued to the original form of payment, whenever possible. If, for some reason, we are unable to refund using your initial payment method, we will contact you to make alternative arrangements.
- Partial Refunds and Restocking Fees: In cases where returned items show signs of use, missing accessories, or other non-qualifying conditions, we may grant a partial refund. If a restocking fee is applied, we will clearly communicate this before processing the refund.
Exchanges
- Product Availability: If you wish to exchange your purchase for a different size or style of the same product and inventory permits, we will do our best to accommodate this request. In such instances, we may require you to complete a return for the original product and place a new order for the desired replacement.
- Smooth Exchange Process: Reach out to us at contact@thelovelyroad.com if you would like to explore exchange options. Our customer support team will guide you through the necessary steps.
Damaged or Lost Items
- Damaged Products on Arrival: If your order arrives visibly damaged, please retain all packaging materials and take clear, well-lit photographs of both the item and its packaging. Contact us at contact@thelovelyroad.com within 48 hours of delivery. We will review your case and determine the best solution—this may include a refund, exchange, or replacement at no additional cost to you.
- Lost Shipments: If your shipment is marked as delivered but you have not received it, please confirm the shipping address and check with neighbors or your building management. If the package cannot be located, contact us as soon as possible. We will initiate an investigation with the carrier. Upon confirmation that the package was lost during transit and not deliverable, we will consider a replacement or a refund, depending on product availability and circumstances.
Authenticity & Quality Assurance
We take pride in offering only authorized Nike and Air Jordan shoes. Our quality assurance process ensures that each pair meets stringent standards of authenticity and craftsmanship. If you believe the product you received is not as described or lacks authenticity, please reach out to us immediately. We will work closely with you to resolve such concerns, including providing refunds or exchanges if warranted.
Compliance with Google Shopping Policies
- Accurate Information: We are committed to providing clear, honest, and accurate details about our products, including their condition, price, return windows, and eligibility criteria. This commitment reflects our adherence to Google Shopping policies, ensuring a reliable and transparent experience for our customers.
- Consistent Updates: Should any changes occur in our policies or procedures, we will promptly update this page. We encourage you to review our policy periodically to remain informed.
Customer Support & Communication
Our dedicated support team is here to assist at every stage of your shopping experience. If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to reach out:
Contact Information:
Film Streams Inc | thelovelyroad
614 Folkstone Ave
San Mateo, California, 94402, United States
Email: contact@thelovelyroad.com
Your satisfaction matters to us, and we appreciate your trust in thelovelyroad. We will continue working diligently to ensure that shopping for your favorite Nike and Air Jordan footwear is a positive, dependable, and enjoyable experience.
At thelovelyroad, we are dedicated to providing you with a secure and seamless checkout experience. We offer multiple payment options to suit your preferences:
1. PayPal
- Existing PayPal Account: Easily make payments using your current PayPal account.
- Credit/Debit Cards via PayPal: If you don’t have a PayPal account, you can still use your credit or debit card through PayPal’s secure payment gateway without the need to register.
- Billing Statement: Charges will appear on your account statement as PayPal*.
2. Stripe
- Direct Credit/Debit Card Payments: We accept all major credit and debit cards through Stripe’s secure processing system.
- Convenience: No additional accounts are needed; simply enter your card details at checkout.
Refunds
- Processing: Any refunds will be issued to your original method of payment, whether that’s your PayPal account or credit/debit card.
- Timeframe: Refund processing times may vary depending on your payment provider.
Need Assistance?
If you have any questions or need help with your payment:
- Email Us: contact@thelovelyroad.com
- Customer Care: Our team is always ready to assist you with any concerns or inquiries.
Thank you for choosing thelovelyroad for your shopping needs. We value your trust and aim to make your purchasing experience as smooth as possible.
Style Code: 308497-116
Product Type: Air Jordan 4
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